Successful introduction of IT Service Management with ITIL® Should deliver the following benefits :
Closely aligned to commercial business services and products
Reduced hidden costs that traditionally increases substantially the TCO
Improved IT services through the use of proven best practice processes
Improved delivery of third party services through the specification of ITIL
Improved morale of service delivery and recipient staff
Increased competence, capability and productivity of IT staff
A clear business differentiator from competitors
Reduced cost of training
A benchmark to measure performance against in IT projects or services
Improved systems/ applications availability
Greater visibility of IT costs
Reduced cost/ incident
Better asset utilization
Improved ROI of IT
Improved customer satisfaction through a more professional approach to service delivery
In the digital transformation era, organizations were struggling due to the absence of a standard that closely links IT to business strategy. However, the Information Technology Infrastructure Library (ITIL®) emerged as a solution to guide business’ digital transformation journey. ITIL® is a general framework that describes best practices for IT Service Management (ITSM). By improving one’s current ITSM practices, ITIL® enhances customer satisfaction, productivity, risk management, budget goals, and other company processes.
Organization can gain many benefits by giving an ITIL® training for its human resources. Thus, this ITIL® 4 Foundation program aims to give knowledge about IT infrastructure and service management that has become an essential part of any business, as well as an understanding about service management processes which can improve day-to-day operations.
Meet our expert and certified ITIL trainers. Our trainers will deliver highest standard in practice with technical content and training technique.
|Senior ITIL Trainer at Multimatics|
Our expertise ensures you will get the best ITIL training which means returns on investment for you and your organization.
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