Successful introduction of IT Service Management with ITIL® Should deliver the following benefits :
Closely aligned to commercial business services and products
Reduced hidden costs that traditionally increases substantially the TCO
Improved IT services through the use of proven best practice processes
Improved delivery of third party services through the specification of ITIL
Improved morale of service delivery and recipient staff
Increased competence, capability and productivity of IT staff
A clear business differentiator from competitors
Reduced cost of training
A benchmark to measure performance against in IT projects or services
Improved systems/ applications availability
Greater visibility of IT costs
Reduced cost/ incident
Better asset utilization
Improved ROI of IT
Improved customer satisfaction through a more professional approach to service delivery
The ITIL service delivery standard has grown to become the most widely accepted service delivery standard in the world. One of the major reasons for this is that it is the only standard which closely links IT strategy to business strategy and provides clear and predictable processes wherein lasting value is created for business investments in IT.
The IT landscape has been undergoing a rapid transition over the last 2 decades which has meant that ITIL processes have also needed to evolve to account for the current business reality.V3 marks a huge evolutionary change over V2 which makes it very important to know about the same. Any IT professional who is “IT responsible” in his job profile in any way needs to have a firm grounding in ITIL processes and the Foundation examination helps him do just that. It introduces the fundamental building blocks of ITIL which once understood will give him the required impetus and confidence to proceed ahead and understand the individual areas in greater detail as per his need.
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